The always amusing Pharmacy Chick, a retail pharmacist, is not shy about pointing out when customers get on her nerves.
She recented posted her “top 10 ways you can tell you are no longer welcome at a pharmacy.”
Here they are:
10. You tell them your name is John Smith and they ask you to spell your name…..twice.
9. Your pharmacy is out of everything you order…every month.
8. You find your child resistant bottles glued shut
7. The pharmacy staff seems all to happy to give you a 3 or 6 months supply of medication
6. Nobody says hello but everybody enthusiastically waves goodbye when you leave
5. If you special order something and ask when it will arrive, they respond “when Hell freezes overâ€.
4. When you call the pharmacy they always put you on hold…and never come back.
3. You’ve been coming to the pharmacy for 20 years and while you recognize everybody, they dont recognize you.
2. You call the pharmacy to ask when they close and they ask you “when are you coming in?! and they always “close†the hour before you want.
And the number one reason you can tell you are no longer welcome at your pharmacy
1. When you come to the counter, all the pharmacy staff huddles to draw straws and the one with the short straw has to wait on you.
I bet you never knew pharmacists had such thoughts — did you?
As mail order shows signs of becoming the dominant distribution system for prescription drugs in the United States, independent retail pharmacists are shaking in their boots.
So much so that they are turning to Washington for a bailout — or at least for a sympathetic ear.
As Drug Topics reports:
The fundamental message of the 2009 National Community Pharmacists Association’s Annual Conference on National Legislation & Government Affairs is “get into politics or get out of pharmacy.†Putting these words into action, on May 13 pharmacists attending the NCPA conference will take to Capitol Hill to meet with legislators. Their goal is to make sure lawmakers understand what they do and how they serve patients…
Congressman Steny Hoyer (D-MD) responded to concerns about the common misconception that mail-order prescriptions are less expensive than pharmacies. The speakers promised to continue to support pharmacy interests, including issues connected with pharmacy benefit managers…
The NCPA is not a small organization. Founded in 1898, it represents more than 24,000 pharmacies, more than 68,000 pharmacists and more than 280,000 employees. The nation’s independent pharmacies, independent pharmacy franchises and independent chains dispense nearly half of the nation’s retail prescription medicines.
But this is a fight it simply can’t win.
No matter how many independent pharmacists march on Washington, the fact remains that the traditional business model for dispensing medications is collapsing around them. On the one side, they must try to compete with mega-retailers like Wal-Mart. And on the other side is the even bigger elephant in the room: mail order.
People want the convenience and lower prices that they get from mail-order, whether ordering through their insurance provider or an online pharmacy.
Fighting to retain the old way of doing things is a losing battle. It would be more productive to find a way to participate in the emerging distribution system — and in fact, it’s really their only choice over the long term.
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Cary Byrd, President of eDrugSearch.com
